Question 1

Can I return a product?

Accepted Answer

Due to the nature of fragrance products, all sales are final. If your order arrives damaged or incorrect, contact us within 48 hours with a photo and we will resolve it.

Question 2

What is a decant?

Accepted Answer

A decant is a small sample of a full-size fragrance, transferred into a vial or mini bottle. It allows you to experience a niche perfume before committing to a full bottle.

Question 3

How do I place an order?

Accepted Answer

Browse our shop and add your desired decants to cart. For custom requests or fragrance recommendations, contact us directly at dellagrance.contact@gmail.com or via Instagram @dellagrance.

Question 4

Do you deliver outside Tirana?

Accepted Answer

Yes, we deliver across Albania via courier. Delivery time and cost depend on your location and will be confirmed upon order. Soon in Kosovo.

Question 5

What is a perfumery workshop?

Accepted Answer

Our workshops are hands-on experiences where you learn the art of fragrance blending and create your own personal scent. Sessions are available for individuals, groups, and corporate teams. Contact us to book.

FAQ

Frequently asked questions

Can I return a product?

What is a decant?

How do I place an order?

Do you deliver outside Tirana?

What is a perfumery workshop?

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